| © Queda expresamente prohibida la republicación, parcial o total, de todos los contenidos de TPNEWS. |
| Crecimiento Interno |
Si conoces a alguien que quiera formar parte de la empresa de teleservicios más
grande del mundo, ¡ésta es la oportunidad!
Recuerda que los requisitos para ingresar a una campaña bilingüe son:
Sólo tienes que llenar los siguientes datos y nosotros nos pondremos en contacto
con él, o puede enviar un correo a job@tpmex.com.
grande del mundo, ¡ésta es la oportunidad!
Recuerda que los requisitos para ingresar a una campaña bilingüe son:
- Inglés (mínimo 50 %)
- Habilidades de computación
- Facilidad de palabra
- Disponibilidad para trabajar fines de semana (depende requerimiento)
Sólo tienes que llenar los siguientes datos y nosotros nos pondremos en contacto
con él, o puede enviar un correo a job@tpmex.com.
| Aquí podrás encontrar vacantes disponibles de las diferentes áreas de Teleperformance. Si cumples con el perfil requerido y te interesa el puesto, ¡no pierdas la oportunidad y pide informes! ¡Esta sección SI actualiza diariamente! |
¡Estamos contratando!
| ¡Teleperformance comprometido con tu desarrollo! |
México
Si radicas en la Ciudad de México y quieres unirte a nosotros, lo puedes hacer
como:
Ejecutivo telefónico.
Turno matutino, vespertino.
Si estás interesado, comunícate al teléfono: 21 - 22 - 91 - 00
Extenciones
9104 Lic. Allen Herrera
9121 Lic. Monica Roquet
9136 Edgar Diaz
o manda tus datos a los correos
irdavalos@tpmex.com
aherrera@tpmex.com
mroquet@tpmex.com
reclutoreo@tpmex.com
ediaz@tpmex.com
como:
Ejecutivo telefónico.
Turno matutino, vespertino.
Si estás interesado, comunícate al teléfono: 21 - 22 - 91 - 00
Extenciones
9104 Lic. Allen Herrera
9121 Lic. Monica Roquet
9136 Edgar Diaz
o manda tus datos a los correos
irdavalos@tpmex.com
aherrera@tpmex.com
mroquet@tpmex.com
reclutoreo@tpmex.com
ediaz@tpmex.com
| Edición 40 |
| Crecimiento Interno |
Performance and Development Planning Coordinator
Addressed to: TP México Staff
POSITION TITLE: PDP Coordinator REPORTS TO: Human Capital Mgr.
DEPARTMEN:THuman Capital LOCATED AT: Monterrey
PURPOSE OF POSITION:
The Teleperformance PDP Coordinator ensures the implementation & execution of the performance and development
process within the company, providing Managers with effective resources to comply with application, system
requirements, methodology and timeline according to International PDP Manager’s guideline.
PDP Coordinator’s activity influences directly to every employee in the complete Mexico and Nearshore Region,
promoting TP culture and values.
PRIMARY DUTIES, RESPONSABILITIES (example)
Major Responsibilities:
· Comply with International PDP’s policies and procedures
· Process implementation & follow up in a national level and El Salvador, Costa Rica, and Edinburgh Tx.
· Process and Methodology employee & Manager Education.
· Results and analysis tracking
· Results Communication and Action Planning
Major Activities.
· Provides Managers & employees with Guidance & knowledge about process, system and evaluation methodology
by which the performance evaluation is conducted
· Clarify performance standards
· Identify responsibilities within the process
· Ensures that evaluations are conducted fairly, with respect, and in a non discriminatory manner.
· Analyze information, providing & communicating results
· Share Best practice at national level
· Suggest actions plans focused on people and processes development.
REQUIREMENTS (example):
· Tenure: at least 2 years working continuously the company
· Must have been promoted to handle higher responsibilities at least twice in the company.
· Level of Education: College degree or higher.
· Ability to handle multiple projects.
· Flexibility to adapt to a constant cultural environment, client and agenda changes.
· Ability to work in an environment with minimal direction.
· Demonstrated Leadership & Delegation skills.
· Strong oral and written communication skills and the ability to present information in a formal setting if required.
· Conflict Solving Skills.
· Experience managing people under command or in Organizational Project.
· English Proficiency Level: 3, 4 or 5.
· Analytical & Statistical skills
· Reporting (Data handling)
· Excel & Office
· Goal Oriented
· Training skills, capable to conduct large groups of people
· Human Resources oriented
· Drive for results
· Sense of urgency
· People oriented
· High Creativity
· Negotiation Skills and Assertiveness
· Current Visa and Passport.
· Available to travel.
Submit IAF (Internal Application Form) and Resume, focused on the fulfillment of duties and requirements of this
position, through your immediate supervisor to :
rs@tpmex.com
Please entitle email subject as “PDP coordinator”. Please include current net salary and bonuses.
Addressed to: TP México Staff
POSITION TITLE: PDP Coordinator REPORTS TO: Human Capital Mgr.
DEPARTMEN:THuman Capital LOCATED AT: Monterrey
PURPOSE OF POSITION:
The Teleperformance PDP Coordinator ensures the implementation & execution of the performance and development
process within the company, providing Managers with effective resources to comply with application, system
requirements, methodology and timeline according to International PDP Manager’s guideline.
PDP Coordinator’s activity influences directly to every employee in the complete Mexico and Nearshore Region,
promoting TP culture and values.
PRIMARY DUTIES, RESPONSABILITIES (example)
Major Responsibilities:
· Comply with International PDP’s policies and procedures
· Process implementation & follow up in a national level and El Salvador, Costa Rica, and Edinburgh Tx.
· Process and Methodology employee & Manager Education.
· Results and analysis tracking
· Results Communication and Action Planning
Major Activities.
· Provides Managers & employees with Guidance & knowledge about process, system and evaluation methodology
by which the performance evaluation is conducted
· Clarify performance standards
· Identify responsibilities within the process
· Ensures that evaluations are conducted fairly, with respect, and in a non discriminatory manner.
· Analyze information, providing & communicating results
· Share Best practice at national level
· Suggest actions plans focused on people and processes development.
REQUIREMENTS (example):
· Tenure: at least 2 years working continuously the company
· Must have been promoted to handle higher responsibilities at least twice in the company.
· Level of Education: College degree or higher.
· Ability to handle multiple projects.
· Flexibility to adapt to a constant cultural environment, client and agenda changes.
· Ability to work in an environment with minimal direction.
· Demonstrated Leadership & Delegation skills.
· Strong oral and written communication skills and the ability to present information in a formal setting if required.
· Conflict Solving Skills.
· Experience managing people under command or in Organizational Project.
· English Proficiency Level: 3, 4 or 5.
· Analytical & Statistical skills
· Reporting (Data handling)
· Excel & Office
· Goal Oriented
· Training skills, capable to conduct large groups of people
· Human Resources oriented
· Drive for results
· Sense of urgency
· People oriented
· High Creativity
· Negotiation Skills and Assertiveness
· Current Visa and Passport.
· Available to travel.
Submit IAF (Internal Application Form) and Resume, focused on the fulfillment of duties and requirements of this
position, through your immediate supervisor to :
rs@tpmex.com
Please entitle email subject as “PDP coordinator”. Please include current net salary and bonuses.
AT&T Quality Development Coordinator
Addressed to: Monterrey Staff, including trainees and operation reps,
Location: Monterrey TP1
Reports to: Quality Development Manager.
Leads: Over 40 Quality Development Agents
General Purpose:
Manages and Leads the Quality Development Agents, runs Calibration sessions, Implements initiatives established by the
Quality Manager as well as by the Client in order to achieve the expected results.
Nature and Scope:
The primary responsibilities are to manage the Quality Agents as well as address and resolve the escalated issues and
questions related to the Daily Observations performed by the QAs.
Interview and hire agents as yellow hats, evaluate their performance; calibrate and evaluate the QAs in order to determine
their permanence in the department.
Gather the observations data provided by the QAs and report it to the Quality Development Manger.
Fulfill the Weekly Business Operations Review Presentation by collecting the data from all other departments, such
Traffic, FCR Analysts, Floor Managers, as well from Adjustments, Maximize and Hierarchy POCs.
Responsibilities:
• Understand Client's call guidelines and processes.
• Calibrate operation Supervisors and Quality Analysts with the clients’ call flow guidelines.
• Determine the Quality workforce needed
• Ensure the monitoring process is properly followed
• Perform program level analysis to identify main opportunity areas.
• Work with the Operations and Training departments to effectively train new hires and coordinates quality up-
trainings.
• Determines along with the Quality Manager the number personnel required to meet the client’s QA/ telemarketing
operator ratio.
• Attend to weekly and Monthly QA calibration sessions with the Client.
• In alliance with other departments, develop new action plans to improve telemarketing operators overall
performances.
• Audit and coach the QAs and Supervisors observations, so they all have standard criteria and therefore assure a
more consistent feedback to the telemarketing operators.
• Report to Floor Managers all issues detected by QAs that can result in a negative impact to final users.
• Effectively communicate any information updates to all affected departments to prevent possible impacts to final
users and align our performance with our client’s expectations.
Requirements.
No Gender Restrictions
7th Semester or higher, preferably on industrial engineering or equivalent.
Full time availability, keeping on studies.
2 years of continuous work in Teleperformance
2 promotions (at least).
EPL 3,4 ó 5.
Submit IAF and Current resume, photo included , through immediate superior, including:
All of the contact phone numbers and email addresses, either work and personal, both applicant and
superior.
Current Net Salary and bonuses,
Post all of this information, focused on the fulfillment or exceeding of duties and requirements of this
position, through your immediate superior to rs@tpmex.com with email subject: “ATTCOOR”.
Addressed to: Monterrey Staff, including trainees and operation reps,
Location: Monterrey TP1
Reports to: Quality Development Manager.
Leads: Over 40 Quality Development Agents
General Purpose:
Manages and Leads the Quality Development Agents, runs Calibration sessions, Implements initiatives established by the
Quality Manager as well as by the Client in order to achieve the expected results.
Nature and Scope:
The primary responsibilities are to manage the Quality Agents as well as address and resolve the escalated issues and
questions related to the Daily Observations performed by the QAs.
Interview and hire agents as yellow hats, evaluate their performance; calibrate and evaluate the QAs in order to determine
their permanence in the department.
Gather the observations data provided by the QAs and report it to the Quality Development Manger.
Fulfill the Weekly Business Operations Review Presentation by collecting the data from all other departments, such
Traffic, FCR Analysts, Floor Managers, as well from Adjustments, Maximize and Hierarchy POCs.
Responsibilities:
• Understand Client's call guidelines and processes.
• Calibrate operation Supervisors and Quality Analysts with the clients’ call flow guidelines.
• Determine the Quality workforce needed
• Ensure the monitoring process is properly followed
• Perform program level analysis to identify main opportunity areas.
• Work with the Operations and Training departments to effectively train new hires and coordinates quality up-
trainings.
• Determines along with the Quality Manager the number personnel required to meet the client’s QA/ telemarketing
operator ratio.
• Attend to weekly and Monthly QA calibration sessions with the Client.
• In alliance with other departments, develop new action plans to improve telemarketing operators overall
performances.
• Audit and coach the QAs and Supervisors observations, so they all have standard criteria and therefore assure a
more consistent feedback to the telemarketing operators.
• Report to Floor Managers all issues detected by QAs that can result in a negative impact to final users.
• Effectively communicate any information updates to all affected departments to prevent possible impacts to final
users and align our performance with our client’s expectations.
Requirements.
No Gender Restrictions
7th Semester or higher, preferably on industrial engineering or equivalent.
Full time availability, keeping on studies.
2 years of continuous work in Teleperformance
2 promotions (at least).
EPL 3,4 ó 5.
Submit IAF and Current resume, photo included , through immediate superior, including:
All of the contact phone numbers and email addresses, either work and personal, both applicant and
superior.
Current Net Salary and bonuses,
Post all of this information, focused on the fulfillment or exceeding of duties and requirements of this
position, through your immediate superior to rs@tpmex.com with email subject: “ATTCOOR”.