| © Queda expresamente prohibida la republicación, parcial o total, de todos los contenidos de TPNEWS. |
| Crecimiento Interno |
Si conoces a alguien que quiera formar parte de la empresa de teleservicios más
grande del mundo, ¡ésta es la oportunidad!
Recuerda que los requisitos para ingresar a una campaña bilingüe son:
Sólo tienes que llenar los siguientes datos y nosotros nos pondremos en contacto
con él, o puede enviar un correo a job@tpmex.com.
grande del mundo, ¡ésta es la oportunidad!
Recuerda que los requisitos para ingresar a una campaña bilingüe son:
- Inglés (mínimo 50 %)
- Habilidades de computación
- Facilidad de palabra
- Disponibilidad para trabajar fines de semana (depende requerimiento)
Sólo tienes que llenar los siguientes datos y nosotros nos pondremos en contacto
con él, o puede enviar un correo a job@tpmex.com.
| Aquí podrás encontrar vacantes disponibles de las diferentes áreas de Teleperformance. Si cumples con el perfil requerido y te interesa el puesto, ¡no pierdas la oportunidad y pide informes! ¡Esta sección SI actualiza diariamente! |
¡Estamos contratando!
| ¡Teleperformance comprometido con tu desarrollo! |
México
Si radicas en la Ciudad de México y quieres unirte a nosotros, lo puedes hacer
como:
Ejecutivo telefónico.
Turno matutino, vespertino.
Si estás interesado, comunícate al teléfono: 21 - 22 - 91 - 00
Extenciones
9104 Lic. Allen Herrera
9121 Lic. Monica Roquet
9136 Edgar Diaz
o manda tus datos a los correos
irdavalos@tpmex.com
aherrera@tpmex.com
mroquet@tpmex.com
reclutoreo@tpmex.com
ediaz@tpmex.com
como:
Ejecutivo telefónico.
Turno matutino, vespertino.
Si estás interesado, comunícate al teléfono: 21 - 22 - 91 - 00
Extenciones
9104 Lic. Allen Herrera
9121 Lic. Monica Roquet
9136 Edgar Diaz
o manda tus datos a los correos
irdavalos@tpmex.com
aherrera@tpmex.com
mroquet@tpmex.com
reclutoreo@tpmex.com
ediaz@tpmex.com
| Edición 39 |
| Crecimiento Interno |
Performance and Development Planning Coordinator
Addressed to: TP México Staff
POSITION TITLE: PDP Coordinator REPORTS TO: Human Capital Mgr.
DEPARTMEN:THuman Capital LOCATED AT: Monterrey
PURPOSE OF POSITION:
The Teleperformance PDP Coordinator ensures the implementation & execution of the performance and development
process within the company, providing Managers with effective resources to comply with application, system
requirements, methodology and timeline according to International PDP Manager’s guideline.
PDP Coordinator’s activity influences directly to every employee in the complete Mexico and Nearshore Region,
promoting TP culture and values.
PRIMARY DUTIES, RESPONSABILITIES (example)
Major Responsibilities:
· Comply with International PDP’s policies and procedures
· Process implementation & follow up in a national level and El Salvador, Costa Rica, and Edinburgh Tx.
· Process and Methodology employee & Manager Education.
· Results and analysis tracking
· Results Communication and Action Planning
Major Activities.
· Provides Managers & employees with Guidance & knowledge about process, system and evaluation methodology
by which the performance evaluation is conducted
· Clarify performance standards
· Identify responsibilities within the process
· Ensures that evaluations are conducted fairly, with respect, and in a non discriminatory manner.
· Analyze information, providing & communicating results
· Share Best practice at national level
· Suggest actions plans focused on people and processes development.
REQUIREMENTS (example):
· Tenure: at least 2 years working continuously the company
· Must have been promoted to handle higher responsibilities at least twice in the company.
· Level of Education: College degree or higher.
· Ability to handle multiple projects.
· Flexibility to adapt to a constant cultural environment, client and agenda changes.
· Ability to work in an environment with minimal direction.
· Demonstrated Leadership & Delegation skills.
· Strong oral and written communication skills and the ability to present information in a formal setting if required.
· Conflict Solving Skills.
· Experience managing people under command or in Organizational Project.
· English Proficiency Level: 3, 4 or 5.
· Analytical & Statistical skills
· Reporting (Data handling)
· Excel & Office
· Goal Oriented
· Training skills, capable to conduct large groups of people
· Human Resources oriented
· Drive for results
· Sense of urgency
· People oriented
· High Creativity
· Negotiation Skills and Assertiveness
· Current Visa and Passport.
· Available to travel.
Submit IAF (Internal Application Form) and Resume, focused on the fulfillment of duties and requirements of this
position, through your immediate supervisor to :
rs@tpmex.com
Please entitle email subject as “PDP coordinator”. Please include current net salary and bonuses.
Addressed to: TP México Staff
POSITION TITLE: PDP Coordinator REPORTS TO: Human Capital Mgr.
DEPARTMEN:THuman Capital LOCATED AT: Monterrey
PURPOSE OF POSITION:
The Teleperformance PDP Coordinator ensures the implementation & execution of the performance and development
process within the company, providing Managers with effective resources to comply with application, system
requirements, methodology and timeline according to International PDP Manager’s guideline.
PDP Coordinator’s activity influences directly to every employee in the complete Mexico and Nearshore Region,
promoting TP culture and values.
PRIMARY DUTIES, RESPONSABILITIES (example)
Major Responsibilities:
· Comply with International PDP’s policies and procedures
· Process implementation & follow up in a national level and El Salvador, Costa Rica, and Edinburgh Tx.
· Process and Methodology employee & Manager Education.
· Results and analysis tracking
· Results Communication and Action Planning
Major Activities.
· Provides Managers & employees with Guidance & knowledge about process, system and evaluation methodology
by which the performance evaluation is conducted
· Clarify performance standards
· Identify responsibilities within the process
· Ensures that evaluations are conducted fairly, with respect, and in a non discriminatory manner.
· Analyze information, providing & communicating results
· Share Best practice at national level
· Suggest actions plans focused on people and processes development.
REQUIREMENTS (example):
· Tenure: at least 2 years working continuously the company
· Must have been promoted to handle higher responsibilities at least twice in the company.
· Level of Education: College degree or higher.
· Ability to handle multiple projects.
· Flexibility to adapt to a constant cultural environment, client and agenda changes.
· Ability to work in an environment with minimal direction.
· Demonstrated Leadership & Delegation skills.
· Strong oral and written communication skills and the ability to present information in a formal setting if required.
· Conflict Solving Skills.
· Experience managing people under command or in Organizational Project.
· English Proficiency Level: 3, 4 or 5.
· Analytical & Statistical skills
· Reporting (Data handling)
· Excel & Office
· Goal Oriented
· Training skills, capable to conduct large groups of people
· Human Resources oriented
· Drive for results
· Sense of urgency
· People oriented
· High Creativity
· Negotiation Skills and Assertiveness
· Current Visa and Passport.
· Available to travel.
Submit IAF (Internal Application Form) and Resume, focused on the fulfillment of duties and requirements of this
position, through your immediate supervisor to :
rs@tpmex.com
Please entitle email subject as “PDP coordinator”. Please include current net salary and bonuses.
Vacante: Recepcionista de Dirección General
Función: Principalmente la de servir de enlace de comunicación entre nuestros visitantes, clientes,
proveedores y nuestro personal directivo, administrativo y en general.
Interesados.: Mandar correo a rs@tpmex.com
Función: Principalmente la de servir de enlace de comunicación entre nuestros visitantes, clientes,
proveedores y nuestro personal directivo, administrativo y en general.
Interesados.: Mandar correo a rs@tpmex.com
POSITION TITLE.- Workforce POC
DEPARTMENT.- Workforce Management
Addressed to: Agents, Ops POCs of the Sprint entity, TP1 & TP3
Location: Monterrey Staff
PURPOSE OF POSITION:
The person selected will be responsible of WFM metrics and reports. In charge of the proper management of the WFM
tools such as IEX and PPC, provide support to the WFM Analyst in the analysis of requirements, staffing and schedule
change management.
PRIMARY DUTIES, RESPONSABILITIES
· Adherence Report
· PPC and IEX management
· CE’s Schedule
· Distribution of the Production Work Station
· Staffing Analysis (Support)
· Schedule change management (Support)
REQUIREMENTS
· Tenure: at least 6 months working continuously the company
· Minimum Current Position: Agent.
· No age or gender restriction.
· Academic degree: College finished or uncompleted.
· Technical Skills: Excel medium or advanced, preferably knowledge of Visual Basic.
· Bilingual: Spanish-English EPL 3-5
· Previous Work Experience: 6 months at least as Agent.
· Able to change work schedule, (remain after business hours) and able to work on Hollidays.
· Full time Position
Submit IAF (Internal Application Form) and Curriculum Vitae (including photo), focused on the fulfillment and exceeding of
duties and requirements of this position, through your immediate supervisor to rs@tpmex.com
Please entitle email subject: “Sprint WFM POC”. Please include your current net salary and bonuses as well as current
school schedule.
“Adherence to this process is useful for its transparency and agility”
DEPARTMENT.- Workforce Management
Addressed to: Agents, Ops POCs of the Sprint entity, TP1 & TP3
Location: Monterrey Staff
PURPOSE OF POSITION:
The person selected will be responsible of WFM metrics and reports. In charge of the proper management of the WFM
tools such as IEX and PPC, provide support to the WFM Analyst in the analysis of requirements, staffing and schedule
change management.
PRIMARY DUTIES, RESPONSABILITIES
· Adherence Report
· PPC and IEX management
· CE’s Schedule
· Distribution of the Production Work Station
· Staffing Analysis (Support)
· Schedule change management (Support)
REQUIREMENTS
· Tenure: at least 6 months working continuously the company
· Minimum Current Position: Agent.
· No age or gender restriction.
· Academic degree: College finished or uncompleted.
· Technical Skills: Excel medium or advanced, preferably knowledge of Visual Basic.
· Bilingual: Spanish-English EPL 3-5
· Previous Work Experience: 6 months at least as Agent.
· Able to change work schedule, (remain after business hours) and able to work on Hollidays.
· Full time Position
Submit IAF (Internal Application Form) and Curriculum Vitae (including photo), focused on the fulfillment and exceeding of
duties and requirements of this position, through your immediate supervisor to rs@tpmex.com
Please entitle email subject: “Sprint WFM POC”. Please include your current net salary and bonuses as well as current
school schedule.
“Adherence to this process is useful for its transparency and agility”